Standard terms and conditions

(T&C) for online orders made on the following websites

We are kindly asking you to read our following standard terms and conditions that govern how your purchase is processed and managed.
1. Terms of sale and contract formation
1.1 This contract is a distance sales contract pursuant to Article 50 and subsequent amendments of the Decree Law of 6th September 2005 n.206 (Consumer code). The Decree Law n.70/2003 which acknowledges and implements the European directive on e-commerce n*2000/31/CE on the Italian territory. Your contract is stipulated with the company Della Pia srl, based in Naples at via Caracciolo 14. For the online orders placed on the website, we only stipulate contracts in Italian.
1.2 The Chart A (attachment n.1) in which the countries of destination as well as the costs related to the transport of goods are shown, and the other attachments form an integral and substantial part of this agreement.
1.3 The products available for purchase are illustrated and described online in the related descriptive and technical sheets. The purchases are carried out by the customer at the price indicated on the site, at the time of the confirmation of the order (in addition to the transport costs, only charged in the different situations clearly expressed and displayed at the time of the purchase).
1.4 By clicking on “buy now”, you will make a binding order for the products presents in your “shopping bag”. We will then send you an email confirming your order, summarizing all the information, immediately after submitting your request. A binding contract will be stipulated when you receive confirmation of your order from us.
1.5 Please note that we will not be held legally responsible for the unavailability of the goods and we must have communicated this situation without undue delay. If the goods are not available, we will refund you the payment without any unjustified delay, as foreseen by the terms of the article of this T&C.
1.6 Only available goods will be delivered from our warehouse. We deliver from Italy. Whenever the time period is expressed in working days, it is understood as weekdays, included between Monday and Friday, excluding weekends (Saturday and Sunday).
1.7 Regarding the personal data which Della Pia S.r.l. company will receive following the customer’s purchase, please refer to attachment n. 2 pursuant to art.13 of the European regulation (EU) 2016/679 (GDPR).
2. Goods delivery
2.1 the purchased products will be delivered to the shipping address indicated by the customer, provided that it is within the territory indicated in the attached chart (the goods delivery time will vary according to the country of destination and will be displayed at the time of purchase). Please, always indicate a telephone number, or e-mail address, for any communication.
2.2 The ordered products will be shipped as soon as we receive the full purchase amount.
2.3 The customer is required to verify that the package is intact and undamaged. Only after this, the customer must accept the delivery. In event that the package represents any visual anomaly compared to the above, the customer must raise the claim directly to the carrier, not collect the goods and send an email using the website.
3. Prices and shipping costs
3.1 Specific prices will be applied in the offer at the time the order is placed. Before confirming the purchase to the customer, the unit cost of each selected product will be summarized, including VAT taxes according to the statutory rate, as well as the total cost in case of several products and any related transport costs. The goods will remain our property until full payment of the purchase.
3.2 Shipping costs are included in the product purchase price. Different shipping costs may be applied for particularly bulky or heavy products or for any other delivery methods requested by the customer, if possible. We specify these costs in the detail page of each product, during the purchase and on the order page. In order to know the shipping costs of the returned goods click here.
4. Payment
4.1 We accept the following payment methods: credit card, Pay pal and cash on delivery. However, we reserve the right not to accept some payment methods for a specific given order and to suggest other payment methods. We only accept payments from accounts from the European Union (EU). You are responsible for any costs related to economic transactions.
4.2 In case of payment by credit card, the costs will be charged to the card itself when we send your order.
4.3 You give your consent to receive invoices and accreditations exclusively electronically.
5. Promotional codes
5.1 Promotional vouchers cannot be purchased but are given during advertising campaigns and are only valid for a certain period of time.
5.2 Promotional vouchers can only be redeemed when related to an order and only within the specific time period. A minimum order may be required in order to use the promotional vouchers.
5.3 The value of the goods must be equal or greater than the one of the promotional voucher. If the voucher does not cover the entire value of the goods, the difference can be paid with one of the accepted payment methods. The value of the promotional vouchers is not paid in cash and does not accrue interest. The promotional vouchers will not be reimbursed if all or part of the goods are returned.
5.4 The promotional vouchers can only be redeemed before the order process is completed. The vouchers cannot be used retroactively. The promotion vouchers cannot be transferred to third parties. Unless otherwise agreed, it is not possible to combine multiple promotional vouchers.
5.5 If you have used a promotional voucher during your purchase and due to your cancellation, the total value of your order is less or equal to the value of the promotional voucher, we will reserve the right to charge you the original price for the goods you will keep.
6. Legal right of return
6.1 When making a purchase, you have the legal right to cancel the contract within 14 days without any penalty and without giving any reason. The revocation period is 14 days, starting from the day when you, or a person delegated by you, have received the goods. You will be deemed to have respected the revocation period if you send the communication before this period expires.
6.2 In order to exercise the right of return, you must inform us (Della Pia S.r.l., with company’s domicile in Naples at via Caracciolo n. 14, e-mail: customercare@deimille) about your decision to revoke the contract by sending us an irrevocable declaration (for example: a letter sent by post or email). If you want, you can use the attached revocation form, but it is not absolutely necessary. You can also complete and submit the revocation form or an irrevocable statement online through the contact form available on our website. If you submit an online revocation notice, we will send you a confirmation for acknowledgment without charge.
6.3 In case of return, we will refund you all the payments we have received (excluding any additional cost related to your choice of a delivery method different from our standard one) by deducting the return delivery costs as indicated in the attached chart, for which you will then be charged. The refund will be made without undue delay and at least within 10 days from the day we received the goods. Should you proceed to a further purchase within 15 days from the refund, you will be reimbursed the return shipping cost.
6.4 The refunds will be processed by bank transfer on the account you used for the original transaction, or in case of other means of payment (Pay Pal and cash on delivery) on the current account for which you will give us the bank details. Different repayment terms may be agreed upon provided they are written. You are kindly required to return or hand in all the goods to Della Pia S.r.l. with domicile in Naples at via Caracciolo n. 14 without undue delay, but at least within 10 days you sent notice of this contract revocation. The aforementioned requirement is considered fulfilled if you return the goods before the expiration of the 10-day period, starting from the day he sent us notice of revocation of this present contract. The shipping costs for return will be at your expense.
6.5 In case of return, the customer is obliged to pay any loss of value of the goods, if such loss of value is attributable to his/her incorrect handling of the goods, in examining their conditions, properties and operation. Furthermore, the right of return will be lost in the event that the product is not returned intact or if there any kind of damage, in whole or in part (including the original Dei mille packaging). In case of forfeiture of the right of return, Della Pia S.r.l. will return the purchased good to the sender, charging the shipping costs to the customer.

7. Refunds
7.1 All refunds are automatically paid to the account you used for payment of the goods or, in case of payment by cash on delivery, to the current account that you will indicate us and that is of course authorized to receive the payment. For payments from current accounts and in – advanced payments via bank transfer, the refund will be sent to the account from which the payment was originally made. If you paid by Pay pal or by credit card, the refund will be sent to your Pay pal or credit card account.
8. Customer Service
Our Customer Service can be contacted at the following telephone numbers or email address:
Direct Line: 0039 0815732400, from Monday to Friday (9 am till 8pm Italian time)
By fax: 0039 0815731462

9. Legal responsibility for manufacturing defects in goods and additional information
The applicable laws regulate our liability for defects in goods. These Terms and Conditions can be viewed at and You can also print or save a copy of this document by selecting the commands in your browser. You can also download and save this document as a PDF document by clicking here. To open the PDF file, you will need the Adobe Reader program, which you can download for free from the website or you can use a similar PDF reader.
You can also easily save the details of your order by downloading the terms and conditions by using the commands in your browser to save the summary of the order that appears on the last page of the online purchasing process, or waiting for the automatic order confirmation that we will send you to the e-mail address that you will have indicated, after completion of the order. The order confirmation email includes the details of your order as well as our terms and conditions, which can be easily printed or saved with your email program.
Yours faithfully,
Della Pia S.r.l.

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